Promate SecureStorage™ 15.6” Laptop Backpack

Shipping, Warranty, and Replacement Policy

Welcome to our Shipping, Warranty, and Replacement Policy page. Below, you’ll find all the necessary details about our delivery timelines, warranty terms, and replacement procedures. We strive to provide excellent service and transparency in all transactions.

Shipping Policy

• Baghdad: Enjoy next-day delivery for orders within Baghdad.
• Other Cities: Delivery is guaranteed within 2 days for all other locations in Iraq.

We work with trusted shipping partners to ensure timely and secure delivery.

Warranty Policy

• All products are covered under the official manufacturer’s warranty.
• For any faulty product, we follow the manufacturer’s warranty terms, whether the product is purchased in Iraq or internationally.

Need assistance with a warranty claim? Contact us, and we’ll guide you through the process.

Returns and Replacements Policy

• No Returns: Please note that we do not offer a product return option.
• Replacements Only: We provide replacements exclusively for faulty components.

Product Replacement and Shipping Terms

1. Replacement Requests and Shipping Costs

• If a product is defective or has an error, the customer is responsible for shipping fees for both sending the product to us and receiving the replacement.
• Alternatively, customers can visit our main office for a free in-person replacement service without shipping fees.

2. Shipping Process and Responsibility

• Shipping is handled by third-party courier services. Any delays, issues, or shipping mishaps are the responsibility of the courier.
• Customers are advised to remain patient and allow reasonable time for shipping and handling.

3. Product Inspection and Replacement Timeline

• Upon receiving the faulty product, our team will conduct a detailed inspection to verify the issue.
• The replacement process begins after the inspection is completed. We will update the customer on the inspection results and provide a timeline for the replacement.

Why Choose Us for Your Warranty and Replacement Needs?

• Transparent Policies: We ensure you’re informed every step of the way.
• Efficient Service: Our team is committed to resolving issues quickly and fairly.
• Reliable Delivery: Partnering with top courier services for safe and timely shipments.

If you have any questions about our shipping, warranty, or replacement policies, don’t hesitate to reach out to our customer service team. We're here to help!

Contact us today to ensure your concerns are addressed promptly.